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Advice re: difficult customer

From: Mel
Category: Other
Date: 13 Dec 2007
Time: 10:41


Hi, I'm wondering if anyone can offer advice. I've recently completed a large commercial job consisting of 14 pairs of triple pinch pleat lined curtains and tiebacks. I quoted the customer based on his own measurements but was then asked to visit the property myself and measure up to double check all the measurements. Curtains were all made on a like for like basis, i.e. existing sill length curtains were replaced with sill lengty, and the same for full length. In one room in particular there is a large sash window, high almost to the ceiling with a heater underneath and there is a smaller window to the side, top of window is about 6ft from floor level. The customer is now saying that he asked for full lenght curtains for both windows, which was not made clear to me from the start and he is insisting I remake them to a lenght of 110 inches, which would mean repositioning the curtain pole to about 3ft above the smaller window (it is only a narrow window - 1.5 widths per curtain) and personally I feel this would look ridiculous. And with regards to the larger window, full length curtains would hang over the heater, which is not ideal and has not been requested for any of the other rooms. He has then also criticised the spacing between the pleats saying it is far too large - all curtains range between 10cm and 14/15cm hanging from poles which I've also been under the impression is ideal size. Can anyone offer me any advice as to what you think I should do. I am reluctant to make these again as I don't feel that I am in the wrong and I think the customer has been after a discount from the start. Any words of wisdom or advice would be much appreciated - THANK YOU!

Last changed: 05/15/08