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Re: difficult customer - what should I do

From: Mary
Category: What do you suggest? e.g. colours, styles
Date: 12 Apr 2008
Time: 23:36


Mandy,thank you for your understanding,I rang her this morning to say that after consideration as a gesture of goodwill I had decided to refund her in full and the cheque was in the post,in fact I am going to put it through the letterbox so that I know that it was delivered. The customer just said oh yes. That was it! As you say put it behind meand carry on. I have lots of delighted customers.

Last changed: 05/15/08